As of June 2026, Technical Support Specialist has an AI-exposure score of 60/100 (Elevated exposure) on the AI-Safe Careers index, blending O*NET tasks, the Anthropic Economic Index, the Penn/OpenAI study, and BLS data. This is an estimate of task exposure, not a prediction of job loss.
Technical Support Specialist
More exposed than 65% of the roles we track. Median pay ~US$59,660.
Pay & demand figures are US medians (BLS, in USD) — your local figures will differ. Your exposure score applies broadly.
How you compare to similar Support roles
Your tasks, by AI exposure
- Resolve technical tickets
- Document solutions and FAQs
- Install or repair network cables, including fiber optic cables.
- Install new hardware or software systems or components, ensuring integration with existing network systems.
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
- Perform routine maintenance or standard repairs to networking components or equipment.
- Analyze network data to determine network usage, disk space availability, or server function.
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
- Provide telephone support related to networking or connectivity issues.
- Troubleshoot network or connectivity problems for users or user groups.
- Install network software, including security or firewall software.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Document network support activities.
- Analyze and report computer network security breaches or attempted breaches.
- Configure security settings or access permissions for groups or individuals.
- Back up network data.
- Reproduce and diagnose issues
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Test computer software or hardware, using standard diagnostic testing equipment and procedures.
- Coach customers through fixes
Safer adjacent roles
Your AI-Safe Career Report
Every task scored with what to do about it · 5–10 safer roles with salary, demand & reachability · skill-gap map · a 30/60/90-day roadmap · plus a résumé & LinkedIn rewrite · PDF.
Grounded in O*NET + the Anthropic Economic Index + BLS — personalized to your role.
Workers with AI skills earn a roughly 62% wage premium — adapting pays. — PwC Global AI Jobs Barometer, 2026
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