As of June 2026, Insurance Claims and Policy Processing Clerks has an AI-exposure score of 83/100 (Very High exposure) on the AI-Safe Careers index, blending O*NET tasks, the Anthropic Economic Index, the Penn/OpenAI study, and BLS data. This is an estimate of task exposure, not a prediction of job loss.
Insurance Claims and Policy Processing Clerks
More exposed than 100% of the roles we track. Median pay ~US$49,230. About 20,300 projected openings a year (BLS 2024–34 — growth plus replacement).
Pay & demand figures are US medians (BLS, in USD) — your local figures will differ. Your exposure score applies broadly.
How you compare to similar Administrative roles
Your tasks, by AI exposure
- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Contact insured or other involved persons to obtain missing information.
- Post or attach information to claim file.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Calculate amount of claim.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Pay small claims.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Notify insurance agent and accounting department of policy cancellation.
- Review insurance policy to determine coverage.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Collect initial premiums and issue receipts.
- Process and record new insurance policies and claims.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Transmit claims for payment or further investigation.
No augmentable tasks identified for this role — its real, individually-assessed tasks consistently read as automatable (100%).
No durable tasks identified for this role — its real, individually-assessed tasks consistently read as automatable (100%).
Safer adjacent roles
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AI was the most-cited reason for U.S. layoffs through mid-2026 — the workers who adapt earliest fare best. — Challenger, Gray & Christmas, 2026The upside: Workers with AI skills earn a roughly 62% wage premium — adapting pays. — PwC Global AI Jobs Barometer, 2026
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Insurance Claims and Policy Processing Clerks — median pay by US state (BLS OEWS, USD)
Median annual wage, in USD. US national: US$49,230. More states are being added.